9:00 am Doors opening
9:05 am Introduction
9:15 am Keynote - Customer experience & processes in Digital Transformation – Tanguy Petre, Expert in Business Process Management, Improvement projects, governance and Service Oriented Architecture
Customer experience is a hot topic for any organisations, combined with digital transformation, it brings great insights and leverages to implement a successful strategy and align the organisation. Do we have to shift our process modeling practices? The combined approach of Outside-in and Inside-Out are completing each other to help organisation in this transformation journey. key take away: don't throw away your business process practices but acquire new skills in Customer journeys mapping and combine it with your processes to achieve customer success, use collaborative platform to ensure alignement of your organisation on those achieving customer success.
10:00 am - Keynote - customer experience & process in Digital Transformation
10:30 am Coffee Break
10:45 am Session 1 - Support GDPR compliance using ARIS Platform - Steffen Exeler, Senior Expert ARIS Solution
GDPR is a new regulation coming soon, most companies have already started working on it. Did you?
Mostly assessements, Excel file are floating around but how do you make sure that compliance with this new regulation is part of your daily business? Combining modeling, evidence gathering, incident capture, and process monitoring, ARIS platform offers an integrated suite providing the needed format, accelerators and dashboard to successfuly include this in your business as usual without making it a burden!
11:45 am Session 2 - SDLC modeling framework to capture and sustain your digital transformation, Peggy Welche
Tranforming organisations is challenging, ensuring user engagement and requirements elicitation, delivering quality and re-usability, keeping the pace on agile development while avoiding pitfalls, and building the 5 stars apps are all important collaborative challenges. Architecture framework ensure that all participants understand, are aligned and do the right things to achieve successful transformation.
12:30 am Session 3 - Artificial Intelligence and process mining: the next generation of process improvements – Yves Delsart
Process mining is on the management agenda to improve processes based on operational data. What are the exising practices and can Artificial intelligence bring a breakthrough? With ARIS PPM, it is possible to gather information, detect patterns, and provide top analysis
Geoffroy de Lamalle - Founder and CEO of eProseed
Founder and CEO of eProseed
Geoffroy is Founder and CEO of eProseed, a consulting company which delivers implementation services for Oracle Cloud, Oracle Fusion Middleware and Oracle Technologies.
With over 20 years of experience across Europe, US, and Middle-East, of which 17 years with Oracle technologies, Geoffroy is a specialist in the areas of system integration and solution development. In 2006, Geoffroy was appointed Oracle ACE Director by the Oracle Technology Network community and Oracle Product Management for his zealous work and personal commitment towards Oracle Fusion Middleware.
Geoffroy and the team at eProseed have received 19 Excellence Awards the last 8 years, amongst which multiple times the Oracle Middleware Partner of the Year, Industry Partner of the Year, and Oracle Fusion Middleware Global Innovation.
Expert in Business Process Management, Improvement projects, governance and Service Oriented Architecture
Tanguy is an expert in Business Process Management, Improvement projects, governance and Service Oriented Architecture in parallel to his skills for leading organization and project team, setting up strategy, go-to-market and executing a plan. He is a Certified Process Professional®, Master Level 5 from BP Group, headed by Steve Towers, recognized thought leader in BPM. He is also a recognized presenter at different conferences and events on BPM topics. With 20 years of experience in BPM and IT, Tanguy has seen many different approaches and has been involved in many projects to automate and improve processes. (SAP, Workflow, ESB, …). He has specific expertise in BPM Suite such as ARIS products, Oracle BPM Suite, Software AG BPMS, ... Tanguy is enthusiastic, creative, pragmatic and open minded. He is also a recognized trainer in different topics for the Belgian Federal government where he delivers training on BPM and LEAN project.
Experienced senior manager with extensive Business Process Management, Quality Management and Risk Management expertise
Peggy is an experienced senior manager with extensive Business Process Management, Quality Management and Risk Management expertise which has been gained during her professional career. She has proven project management skills with a successful track record of managing and delivering key strategic projects within a range of different organizations from a leading financial companies to European institutions.
James Allerton-Austin (special guest)
Senior Director of Product Management at Oracle Corporation
James Allerton-Austin leads the Product Management team in EMEA focused on Cloud Platform. Responsible for AppDev, Containers, Blockchain, Mobile and Integration, James serves as the primary representative for Product Development in these areas for EMEA. As part of Oracle's Development team, he is responsible for driving strategy and adoption, as well as implementation and customer success. As a keen advocate of Oracle Cloud Technology, James is always keen to listen to, and hear from the wider community about their plans, thoughts, projects and challenges, so that the technology can be actively improved to make the simple challenges in life simple to do and the complex challenges, if not simple, possible to achieve.